Terms & Conditions

By using this website and/or purchasing from this website, you agree to the following terms & conditions - 

  • You have measured your dog and read each individual size chart for the product/s you are purchasing as product sizes may vary. 
  • Mimoso Pets is unable to take responsibility for sizing issues. Please carefully read the sizing guide for each specific product before placing your order. If in doubt, please email us with your dog's neck and chest measurements before purchasing.
  • If an item is to be returned and or exchanged, the return shipping cost will be at the customer’s expense and items must be unused and in its original packaging and condition.

When a request is made for a parcel to be delivered and left unattended you acknowledge that Mimoso Pets will not be liable in any way for any loss or damage to the parcel, left in accordance with this authority. 

Our Guarantee:

Our collars are made from high quality and durable materials to guarantee a durable product; however, they are not indestructible, and their resistance will be influenced by your dog’s lifestyle and behaviour

We guarantee our accessories at the time of purchase against any defects. If you have experienced a problem with any of our products, please send an email to us at info@mimosopets.com with details and a photo of the issue.

Please ensure that you inspect all items for wear prior to use.

We are unable to take responsibility for any injury or loss caused by the use or misuse of our products.