Where do you deliver?
We currently offer shipping to customers in Australia and New Zealand.
How much is postage?
Shipping on all orders over $100 is free throughout Australia & New Zealand. A flat-rate shipping cost of $9.95 applies to orders under $100.
Do you ship internationally?
Yes we can ship overseas! please send us a message through our contact form to provide you with a postage quote
International Shipping
The delivery time to your destination will vary depending on the country, state, and post code, please note it can take up to 20 business days to arrive.
How long until I get my order?
Once you have placed your order you will immediately receive a confirmation email. Processing takes 1-2 business days from receiving cleared funds (this excludes holidays). After processing, please allow 3-5 days for postage depending on where you live in Australia. International orders will take longer than this to deliver.
Can I track my order?
Yes! For domestic orders you can track the delivery status of your order at the www.auspost.com.au website.
What is your return/exchange policy?
At Mimoso our #1 priority is your happiness.
If for some reason you do not absolutely love your selections, or if you need to exchange them for a different size or style, please email us at info@mimosopets.com within 14 days of receiving your order. We will provide you with instructions for mailing merchandise back.
I am an influencer, can we collaborate?
Send us an email at info@mimosopets.com or contact us via our message form
Do you offer special discounts for wholesale/large orders?
Yes, please email us at info@mimosopets.com for more info.